Return & Refund Policy

At Qathirs, we are committed to providing you with high-quality products and excellent service. Please read our return and refund policy carefully to understand your rights.

🟢 Eligibility for Returns

• Returns or replacements are eligible only for damaged, defective, or wrong items received.

• You must notify us within 3 days of delivery with clear photo or video proof of the issue.

• Opened or used products cannot be returned due to hygiene and safety reasons.

📦 Return Process

1. Contact our customer support via email or phone with your order details and proof of the issue.

2. Our team will verify your claim and guide you through the return process.

3. Once your request is approved, you may be asked to ship the item back or provide additional information if necessary.

🔄 Replacement or Store Credit

• After verification, we will either:

  • Send a replacement of the same product, or

  • Provide store credit equivalent to the value of the returned item.

• Refunds to the original payment method may be considered only if replacement or store credit is not possible.

❌ Non-Returnable Items

• Products that have been opened, used, or damaged due to customer misuse.

• Items purchased on discount or promotional offers (unless damaged or defective).

⏱ Refund/Replacement Timeline

• We aim to process verified returns or replacements within 7–10 business days.

• Store credit will be applied immediately once the claim is approved.

• Replacement shipping time may vary depending on your location.

📌 Important Notes

• Please retain your order invoice until your product is delivered and verified.

• Ensure items are returned in their original packaging wherever applicable.